Our Mission
Waterford Panel Beaters is a professional automotive collision management company at the forefront of technology and safety. We are professional, efficient and reliable with our business enjoying growth year after year through refferals from our satisfied customers.
A family owned and operated business since 1981, we have established a reputation for quality work and maintain exceptional service an empathetic approach to the needs of our clients.
We are a client focussed business that prides itself on working closely and transparently to achieve desired outcomes. We provide a vast range of services and endeavour to remain committed to the community that has supported us.
We provide traineeships / apprenticeships and a consistent oppotunity for staff training and education. Waterford Panel Beaters values allow for the continued success and the completion of all jobs - whether small or large.
Our Capabilities
Our investment in state of the art equipment allows for our service range and business capability to meet the needs and demands of our clientele.
Our key equipment features include:
- Benchmark panel shop software and integrated wireless mobile quoting.
- Two Car-O-Liner benches
- The latest Car-O-Tronic chassis measuring equipment
- The latest Electron MI-100 Inverter spot welder
- PPG paint system for that perfect OEM refinish
In addition the workshop possesses a full range of standard equipment required for the completion of all day to day tasks.
Complete collision management
"Customer satisfaction is guaranteed"
At Waterford Panel Beaters all projects are governed by strict workflow procedures. The team adhere to a set of established requirements in order to achieve the high levels of client service standards our customers have come to expect.
These standards are maintained via three primary methods: Client Services, Commitment Standards and through our Quality Control Report.
In addition to your selected insurer warranty, all our workmanship comes with an Inhouse lifetime warranty so you can be assured you are in good hands.
"Simply getting the work done right the first time."
Building rapport and relationships with clientele is crucial to the success of Waterford Panel Beaters and our aim at all times is to assist clients and to make their experience with us as pleasant as possible.
"Cost effective commitment to quality, efficiency and priorities"
Our commitment standards allow us to offer competitive pricing and smooth business transactions without a quality compromise. These standards include:
- * Extended operating hours for crisis management (storm and hail situations)
- * All invoices are completed within 5 business days
"Our Quality Control Report sets us apart and puts us above the rest"
Waterford Panel Beaters have developed a unique Quality Control Report that is completed by staff for every job that comes through the workshop. This vital tool ensures consistency of performance by standardising team procedures and reinforcing a quality focus. All vehicles are inspected via a quality controlled, step by step process and signed off to eliminate workmanship errors. The Quality Control Report has been found to improve and maintain customer satisfaction levels, whilst optimising staffs execution of tasks and responsibilities.
Meet The Team
Managers James and Joe Gaffney encourage the team to seek assistance and opinions of their fellow colleagues where required, believing that initiative and skills are developed through constant learning and feeback.